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Catch Us Giving is a customer service recognition program developed exclusively for Lambert-St. Louis International Airport and its facility partners.  The program has a key foundation of public involvement to “catch” Airport employees giving great customer service.  Those who are caught are eligible for incentives and airport-wide recognition. 


Complete this form to nominate someone for a Catch Us Giving award. Thank You!

Employee Name




Describe Location in Airport

Your Name

Phone or Email

Tell Us About Your Positive Experience

  Please enter in the number below:

Catch Us Giving Winners

CATCH US GIVING Monthly Winners


EDWARD CRAIGHEAD, AirServ Corporation

Nomination: Ed was so very helpful to me when I was traveling alone with my 2 small children (ages 1 and 3). He offered to wheel us through the terminal to our gate and then when we arrived at our gate, he actually walked us onto the plane and carried my youngest while I juggled the car seat and toddler. I seriously could not have been more thankful for his help… There’s no question, I needed it that day. Many thanks to Ed Craighead for giving us a great experience at Lambert Airport.

VANESSA JONES, Lambert Operations & Maintenance

Nomination:  Airport Authority employee Vanessa Jones was covering the reception desk in the Administration Office. A female passenger came in with her young daughter. After landing in STL, the girl had left her doll in a restroom on the concourse. The woman was not allowed back on the concourse to look for it. Vanessa asked the woman & child to wait in the reception area while she went on the concourse to look for it. She searched for the doll and asked the present housekeeping employee about it, but could not find it. She returned and gave the woman the number to the Lost & Found to try back later. Vanessa had done all of this during her normal lunch time. Although Vanessa was not able to find the doll, she truly went above and beyond. Great job, Vanessa!

Airport Improvements

Free Cell Phone Lots

Avoid parking fees the next time you pick up a passenger. Lambert provides free waiting zones for motorists near each terminal.

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