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Catch Us Giving is a customer service recognition program developed exclusively for Lambert-St. Louis International Airport and its facility partners.  The program has a key foundation of public involvement to “catch” Airport employees giving great customer service.  Those who are caught are eligible for incentives and airport-wide recognition. 


Complete this form to nominate someone for a Catch Us Giving award. Thank You!

Employee Name




Describe Location in Airport

Your Name

Phone or Email

Tell Us About Your Positive Experience

  Please enter in the number below:

Catch Us Giving Winners

CATCH US GIVING Monthly Winners


CHERIE MARTIN - Southwest Airlines

Nomination: On our flight today from Grand Rapids, MI into St. Louis, MO my 75 ear old father soiled his pants.  None of the shops in the terminal had shorts or pants that I could buy for him.  Noticing our bags waiting for our plane down below (3 hour layover) I explained my dilemma and asked for Cherie’s assistance.  Cherie was understanding and she quickly made arrangement for my father’s luggage to be sent to baggage claim.  The female attendant in baggage claim was awaiting my arrival.  I retrieved the necessary clothing and returned the luggage to the ticket counter. I’ve never been to St. Louis, MO and all the staff here in the terminal left a lasting and positive impression on me.  I truly appreciate their kindness and professionalism during this embarrassing situation for my father.



Nomination:  My flight was overbooked and my family was separated.  I flew alone with my two young children and my husband was placed in a flight arriving 4.5 hours later we would have to wait at the airport with our luggage (a prospect I was not looking forward to.)  Barbara saw us sitting there for awhile- she kindly came over asked us if were okay- she gave the boys coloring books, snacks and offered to help so I would take the boys to the restroom.  She absolutely made a horrible experience much more pleasant.  What a perfect person to have working at Visitor Info-explore St. Louis.  She exemplifies the kindness and generosity of the people of the Midwest.


Airport Improvements

Free Cell Phone Lots

Avoid parking fees the next time you pick up a passenger. Lambert provides free waiting zones for motorists near each terminal.

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