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Privacy and Security Policy
The St. Louis Airport Authority is the organization assigned to overseeing the operation of Lambert-St. Louis International Airport for the City of St. Louis. The St. Louis Airport Authority was created in 1968 by an ordinance adopted by the St. Louis Board of Aldermen. The Airport Authority is made up of the Airport Commission, the Airport Director, and more than 550 full-time employees. As such, Lambert-St. Louis International Airport follows the same commitments and policies as the City of St. Louis.  If you should have questions about any of these policies, please call or write to the addresses below:

Airport Administration Office
Attn: Public Relations
P.O. Box 10212
St. Louis, MO 63145-0212 U.S.A. 
314-426-8000

Street Address:
Lambert-St. Louis International Airport
Attn: Public Relations
10701 Lambert International Blvd. 
St. Louis, MO 63145-0212 U.S.A
Room MTN-2276

Privacy Statement

www.flystl.com is committed to providing you with excellent service. We respect your right to privacy, and have developed this Privacy Statement to inform you about our privacy practices for the flystl.com website. As a municipal government, the www.flystl.com is part of a public governmental body subject to Chapter 610 of the Revised Statutes of Missouri, commonly known as the Sunshine Law. If an appropriate request is made to www.flystl.com for information that is subject to disclosure by the Sunshine Law, www.flystl.com may be required to disclose the information requested, even if it may include your personally identifiable information.

More information on Sunshine Law and/or Public Records Requests

Questions regarding this Privacy Statement should be directed to public_relation@flystl.com. Please specify "Internet Privacy Statement" in the subject line of your e-mail. If you do not receive a reply from us or if you believe that your inquiry has not been satisfactorily resolved, please contact us at 314-426-8000.

 

Overview

Privacy is of great concern to most users of the Internet, and is a critical part of an enjoyable and satisfactory user experience. www.flystl.com is aware of and sensitive to the privacy concerns of visitors to our web site. We want to assure you that we do not collect personal information from you unless you provide it to us.

Please note that our site contains links to other sites. City of St. Louis and flystl.com are not responsible for the privacy practices, privacy statements or content regarding these other sites.

 

Information We Gather from You

Personal Information

We do not collect any personal information from a visitor to our site unless that visitor explicitly and intentionally provides it. Under no circumstances do we collect any personal data revealing political opinions, religious or philosophical beliefs, health status, or sexual orientation. If you are simply browsing our site, we do not gather any personal information about you.

There are several ways in which you may explicitly and intentionally provide us with, and consent to our collection of certain personal information:

Email feedback form - We use links throughout our site to provide you with the opportunity to contact us via e-mail to ask questions, request information, or provide comments and suggestions.

 

Statistical Information About Your Visit

When you visit our site, our computers may automatically collect statistics about your visit. This information does not identify you personally. We may monitor statistics such as how many people visit our site, the user's IP address, which pages people visit on our site, from which domains our visitors reach our site, and which browsers people use. We use these statistics about your visit for aggregation purposes only. These statistics are used to help us improve the performance of our Web site.

 

How We Use and With Whom We Share the Information We Gather

We assure you that the information we gather from you is used by us only as explained below.

 

Sending You Responses and Updates

We generally respond to any e-mail questions, requests for services, and other inquiries that we receive. We may also retain this correspondence to improve our services, and web site, and for other disclosed purposes. We may retain contact information so that we can send individual updates or other important information.

 

If We Are Required to Disclose by Law

Under certain circumstances we me be required by law to disclose certain information to law enforcement authorities. Suspicious email, electronic threats, and any information on illegal activity will be provided to the appropriate authority.

 

Surveys

From time-to-time we may request information from customers via surveys. Participation in these surveys is completely voluntary and the user therefore has a choice whether or not to disclose this information. Survey information will be used for purposes of monitoring or improving the use of, and satisfaction with this Web site, and improving our services.

 

Our Security Procedures

We consider the protection of all personally identifiable information we receive from our Web site visitors as critical. Please be assured that we have security measures in place to protect against the loss, misuse, and alteration of any information we receive from you. As with any transmission over the Internet, however, there is always some element of risk involved in sending personal information. In order to try to minimize this risk, we encrypt sensitive information (i.e. social security number) that you submit over some of our application the Secure Sockets Layer (SSL) 128 bit encrypted protocol.

 

Intellectual Property

The content of flystl.com web pages is copyrighted, and contains some third party images/graphics that are used with permission. Users are notified, therefore, that one should presume the need to obtain permission from the copyright holder before reproducing or otherwise using images/graphics from this website.

 

Changes to this Privacy Statement

www.flystl.com may change this policy from time to time, and reserves the right to do so without notice.

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Lambert-St. Louis International Airport®, the Arch and Plane Design®, and FLYSTL.COM (and Design)® are trademarks exclusively owned by City of St. Louis, Missouri, owner and operator of Lambert-St. Louis International Airport. © 2014 City of St. Louis, Missouri. All rights reserved.