Photo Of The Week
St. Louis Convention and Visitor’s Commission’s Brand Experience Trainer Lorraine Gustavis outlines customer service excellence.
Customer service is taking center stage at Lambert Airport in 2013. St. Louis Convention and Visitor’s Commission’s Brand Experience Trainer Lorraine Gustavis shared tips on providing great customer service to passengers and visitors. The Brand Experience expert was the guest speaker for the monthly Catch Us Giving great customer service seminar. Gustavis says passengers and visitors will recognize a ‘fake’ smile, so she suggests sharing a genuine smile and having a positive attitude. Lambert Authority, partners, airlines and tenants were among those who showed up to add some new customer service tips to their repertoire.
Business partners Phil Parks and James Biggs, both of Rocky Mountain, NC enjoy the rocking chairs in the gate areas.
Phil Parks and James Biggs both of Rocky Mountain, North Carolina visit the St. Louis area a couple of times a year on business. Parks and Biggs enjoy the moment reading and talking on the phone in the rocking chairs as they await their flight back to North Carolina. When asked how they were enjoying the rocking chairs, Biggs enthasiastically responded, "Oh yes, I enjoy them. It reminds me of being back at home on my front porch." The rocking chairs are a big hit with passengers. They can be found placed sporadically in the gate areas in Terminal 1 and Terminal 2.
Soldiers from Fort Leonard Wood’s Basic Training line-up to head back to the base following a two-week holiday block leave.
Fort Leonard Wood’s Green Day Exodus of soldiers is a big day at Lambert Airport during the holiday season. The return of soldiers is another big day. Each year soldiers have two weeks to take a break and enjoy the holiday season with family and friends. Four thousand Army Basic Training AIT students returned to Lambert Airport and were lined up to make the streak back to Fort Leonard Wood. Army Captain Nicholas Cosmas said the soldiers had 15 days off and now it’s time to get back to work. The soldiers are in different phases of Initial Entry Training.
Four-year old Pug, Yoshi takes advantage of the pet rest area outside of T1 to stretch her legs for a little playtime.
Michael Bazan of San Diego and his four-year old Pug, Yoshi enjoyed the pet area outside of Terminal 1 at exit 6 as they waited for a friend to pick them up. Bazan and Yoshi will ring in the New Year in St. Louis with friends. Lambert Airport is proud to serve passengers who are traveling with their pets. We offer two outdoor rest areas for pets with 400 square feet of gated space. The spaces come complete with park benches, trash cans, plastic mitts for clean-up and a fire hydrant. Yoshi took full advantage of the wide-open space. Happy New Year Yoshi!
Four-year old Lily Knichel volunteered to hand out candy to thousands of soldiers heading home from Lambert Airport for the holidays.
Fort Leonard Wood’s Green Day Exodus of soldiers is an exciting day at Lambert Airport during the holiday season. Volunteers include the young, seasoned & retired military men and women. This year four-year old Lily Knichel joined her grandfather; a retired U.S. Marine to hand out goodie bags. Lily turned on the charm as she handed out the goodie bags and even took some time to take pictures too. Lily was always ready to pose for a picture when requested. The soldiers said they were honored to have someone so young donating their time to make their holiday exodus a memorable one. More than 4,000 soldiers converge on Lambert Airport as they head home for Holiday Block Leave.
Santa takes a seat to welcome arriving passengers in a new holiday scene in the Terminal 1 Bag Claim.
Ho Ho Ho and a big holiday hello. Lambert-St. Louis International Airport is dressed up for the Christmas season to help spread the season’s good cheer. Passengers are being greeted with holiday colors at ticket counters and gate areas. Arriving passengers get a festive hello and welcome to St. Louis, too, especially in Terminal 1. The Bag Claim features two major holiday displays near Carousel 1. The first features Santa and his dog next to a Christmas tree swamped with presents and a toy train. An equally impressive display is Lambert’s wild winter scene which features snow frosted trees, deer nibbling at a rocky brook and of course, a snowman. The window displays were created by Lambert’s Field Maintenance and Sign Shop teams. For more photos, click here.
Melynda Lamb leads the Pattonville H.S. Choir for a holiday performance at Lambert this week.
St. Louis has an amazing community of voices. Some of those voices will be in the spotlight for the annual holiday caroling at the Airport. With tremendous support through the St. Louis Christmas Carols Association, two dozen organizations are scheduled to perform in Terminal 1 and Terminal 2 through December. Schools, churches and community choirs get a chance to lift the spirits of travelers and Airport visitors with traditional, and maybe not so traditional holiday songs.
A Chevy Volt is the first vehicle to be hooked up to the Airport’s new electric charging stations at Super Park Lot A.
Lambert-St. Louis International Airport has launched a new service that caters to those who fuel up with a plug versus a gasoline nozzle. Lambert is now offering free charging for electric vehicles at the Airport’s Super Park Lot A, which is directly across from Terminal 1. There are five charging stations available-offered first come, first serve. Super Park offers quick and convenient shuttle service to both terminals. The new service was installed to meet the growing trend in electrical vehicles in the region. The Airport is plugging in, too. Lambert has purchased four GEM electric vehicles, which will be used for parking lot patrols and light maintenance operations.
A Runway Hold Position marker is bonded to the concrete pavement of a runway intersction at Lambert.
Lambert’s major reconstruction of the west end of Runway 12R-30L was completed this week. On the final day of the project, crews were busy laying down the final pavement markings that are crucial for the safe navigation of aircraft and airfield vehicles. Lambert uses a relatively new technology with the application of thermoplastic surface markings. Pre-cut and pre-colored pavement "decals" are imbedded with highly reflective glass beads. The material is then bonded to the pavement with a machine that literally irons it directly to the surface. Thermoplastic markings have a lifespan of five years or more which reduces maintenance versus traditional markings that are painted to the surface.
Just a small sample of dangerous tools and weapons that are banned from being carried on to planes by passengers.
Hairspray. Drill bits. Tin metal sheers. Baseball bats. Hammers. Cordless Drills. These are just a fraction of items that are banned from carry-ons on airplanes these days. Yet, they’re all items that have been found on passengers at Lambert and ultimately confiscated in the name of aviation safety. More obvious weapons like guns, knives and brass nuckles have also been confiscated at Lambert and other airports nationwide. The TSA put the items on display this week for a news conference on the upcoming holiday travel season. Lambert, the TSA and our airlines shared information and tips to help the public prepare for security measures, longer lines and more people through the Thanksgiving weekend.
Latest Airport News & Photos.
Avoid parking fees the next time you pick up a passenger. Lambert provides free waiting zones for motorists near each terminal.