Catch Us Giving
Lambert-St. Louis International Airport awarded its Ambassador of the Year at the Catch Us Giving customer service annual awards reception Tuesday. The celebration honored hundreds of employees who were “caught” by the public in 2015 for giving great customer service.
The highlight of the event was when a crowded room rose to their feet as Airport Director Rhonda Hamm-Niebruegge announced Henry Ford from ABM/Super Park as the Ambassador of the Year. ABM Industries manages Airport parking and shuttle services. Ford is honored for going out of his way to personally return an envelope containing several thousand dollars cash to Larry Hart, a traveler who unknowingly left it on Ford’s shuttle bus. Mr. Hart, President of LJ Hart & Company, made a surprise appearance to help present the special award.
“I didn’t even know it was missing yet,” Hart said. “I was getting a very good shoe shine for my trip to France, and Henry comes in just running and hands me the envelope. The look on his face, so relieved to find me, tells you what a good person he is.”
The Catch Us Giving program has a key foundation of public involvement to “catch” Airport employees giving great customer service. Nearly 1,200 nominations were submitted in 2015, a growth of 178 percent over 2014. Employees from 40 different companies and employee groups were represented, up 30 percent from 2014. The Catch Us Giving Committee reviews all of the nominations each month and chooses two monthly winners. At the end of the year, they select the person who delivered the most outstanding act of customer service as the program ambassador.
“This type of airport-wide acknowledgement of employees going above and beyond for our passengers is one we look forward to every year,” said Hamm-Niebruegge. “Catch Us Giving is a great way for us to celebrate these exceptional people, while also providing us an opportunity to hear what means most to our guests.”
The reception also included special recognition for the monthly winners, a live band, photo booth, candy bar, lunch buffet, and prize giveaways. The event was sponsored by the Regional Business Council, Funjet Vacations, Air Choice One, and US Bank.
Lambert- St. Louis International Airport held its annual Catch Us Giving Annual Awards Reception today honoring those employees who have been recognized by passengers and visitors for going the extra mile. Airport Director Rhonda Hamm-Niebruegge named Customer Service Representative Keith Burleson with Air Serv as the Ambassador of the Year. Air Serv is the vendor which provides services to Southwest Airlines in Terminal 2. Burleson was chosen for being recognized by passengers and visitors throughout the year for providing excellent customer service.
“This event is a great time for us to come together as a unit and reinforce the importance of going the extra mile for the passengers we serve,” said Rhonda Hamm-Niebruegge, Lambert Airport Director.
The Catch Us Giving customer service program receives tremendous support from the business community. Sponsors of the Catch Us Giving Annual Awards Reception are American Airlines, Southwest Airlines, Funjet Vacations, The Regional Business Council, Extended Stay America, InMotion Entertainment, Hudson, Super Park and US Bank.
An inside-looking out view from the new Airport exhibit by St. Louis Earth Day which features a bike to promote more sustainable travel.
Nothing says sustainable like a good old fashion bicycle. That’s just one of the many items featured in the Airport’s latest Terminal 1 Bag Claim exhibit by St. Louis Earth Day, which is promoting its annual festival and other activities for the weekend of April 20-21. The exhibit is filled with interesting items made from recycled goods in addition to lots of tips on how to recycle and be sustainable in our everyday living. Lambert is proud to host the exhibit. The Airport also supports the annual Earth Day Event at Forest Park by providing buses for public shuttles to and from the event. For more information, log onto www.stlouisearthday.org.
Earlean Hopson of OHM Concessions gives a victory dance after winning a prize at the Catch Us Giving Annual Celebration this week.
A lot of hands were up celebrating and clapping this week at Lambert’s 3rd Annual Catch Us Giving Awards Celebration. More than 150 Airport employees were honored for being caught for giving great customer service in 2012. The Catch Us Giving program received more than 400 nominations in 2012 from customers, passengers and other visitors. Monthly winners throughout the year received special recognition in the program. The Catch Us Giving Ambassador of the Year was Sunni Jefferson with Go Best Express. All nominees and winners had the chance to win prizes at the event, including a pair of round trip tickets on American Airlines.
Erica Turner (left) and Artinces Hawkins with Huntleigh provided excellent customer service to a young passenger who was beaten up by her boyfriend and dropped off at Lambert Airport with her baby. Artinces saw the young lady and noticed she had been in the airport most of the day. She later found out the young lady couldn't afford a ticket for her child and check her luggage. Artinces paid $220 so the young lady could take her luggage with her. Erica Turner paid for the young lady and her baby to stay in a hotel room because she couldn't a flight out until the next day. Erica and Artinces went beyond the scope of their everyday duties to provide excellent customer service to a passenger. The young lady was very appreciative.
Kerrie Keane of Southwest Airlines was commended for making the day of a passenger who flew to St. Louis to photograph the Venus transit. The passenger was afraid his luggage wouldn't arrive in time. His luggage contained the equipment he needed to photograph the rare Venus transit. But when he talked to Kerrie she assured him his luggage would arrive in time and she would contact him. She did and the passenger was able to capture the Venus transit. He praised Kerrie for her professionalism and kindess.
Avoid parking fees the next time you pick up a passenger. Lambert provides free waiting zones for motorists near each terminal.