Southwest Airlines is expanding its terminal operations at Lambert-St. Louis International Airport with the addition of two new gates in Terminal 2. The airline will begin using Gates E31 and E33 this week, which will expand its full time gate use at Lambert to a total of 13. The expansion comes with the addition of several new daily flights including service to two new non-stop destinations. Beginning April 12, Southwest will provide two daily roundtrips to both Des Moines, IA (DSM) and Wichita, KS (ICT). On that same day, the airline will also begin year- round service to Seattle, WA (SEA), an upgrade from seasonal service in the summer in past years. The airline is also adding additional flights to Tulsa, OK (TUL) and Minneapolis-St. Paul, MN (MSP) this week.
In the last few weeks, the airline has installed two new jetways, new carpeting, new podiums and new counters at its new gates in advance of the new service. Improvements to the western gates of the terminal (E29-E33) also include refreshed finishes in the main corridor and restrooms. Later this month, a new retail kiosk and a bar with grab n’ go food items will also be installed across from the newly renovated gates to accommodate the growth in passengers to that area of the terminal. Southwest will begin operating at least 12 flights a day from E31 and E33 gates.
“This is a major investment in Terminal 2 by Southwest geared to accommodate its number of nonstop flights from St. Louis,” said Airport Director Rhonda Hamm-Niebruegge. “The Airport has partnered with Southwest to facilitate this expansion and help bring new amenities and services for our passengers as these new gates come online.”
The expansion and improvements will also accommodate even more growth this summer when Southwest will top 100 daily flights from St. Louis beginning June 5. On that day, Southwest will begin nonstop service to Oakland, CA (OAK), Cleveland, OH (CLE) and Portland, OR (PDX) for a total of 43 destinations. Southwest Airlines is Lambert’s largest carrier boarding 3.3 million passengers in 2015.
(March 23, 2016-St. Louis) Lambert-St. Louis International Airport will be closing the elevator at the Terminal 2 MetroLink Station for repairs from Monday, March 28 through Friday, April 1. MetroLink passengers who need to use the elevator will be directed to travel to the Terminal 1 Station instead, and then use elevator service there. Passengers will then be directed to take the terminal shuttle back to Terminal 2 during the five-day repair period. The alternate route will likely add 10-20 minutes to a passenger’s commute. Passengers who can use stairs can still access the MetroLink Terminal 2 Station next week and will not need to take the alternate route.
The Terminal Shuttle departs each terminal approximately every 10 minutes. The Airport will have signs in both terminals alerting passengers about the alternate route for those who need MetroLink service. MetroLink operators will announce the elevator is out of service as the trains arrive at Terminal 2 and will instruct the passengers needing elevator service to remain on the trains until they arrive at Terminal 1. The MetroLink Rider Alert information will be posted at metrostlouis.org.
Lambert-St. Louis International Airport will host the 2016 Business Diversity Forum: Diverse Opportunities to Create New Successes on Friday April 1, 2016. The event is free, and will be held from 8:00 a.m. – 12:00 p.m. in Terminal 1 Concourse B.
Airport Director Rhonda Hamm-Niebruegge will speak on Lambert’s 5-year strategic plan, current progress, and renewed focus on passenger growth, financial stability, economic development, and customer satisfaction. A highlight of the event is a dynamic presentation by renowned keynote speaker, Ravi Norman, CEO of THOR Construction, which is among the largest African American Companies in the nation. Mr. Norman will discuss his “SIT-EAT-GROW” model for growing small businesses and minority entrepreneurship.
The event is designed to showcase new and ongoing development opportunities at Lambert Airport, and to breakdown the nuances often associated with doing business in an airport environment. Additionally, the forum creates an educational and networking opportunity for M/W/D/ACDBE’s to connect with prime contractors and airport decision makers. The forum will feature roundtable discussions on how to do business at Lambert Airport, upcoming contract opportunities, understanding a joint venture and how it can help grow your company, business-to-business networking, navigating the certification process, bonding requirements, and other business development topics. The schedule also includes networking breakfast, awards presentation, and exhibit hall.
Businesses connected with professional services such as accounting, HR management, legal, PR/marketing, as well as personnel staffing are encouraged to attend.
Lambert hosted its first-ever Business Diversity Forum last spring. It was attended by over 400 people, and highlighted the requirements for federal and local certification for minority and women-owned businesses.
Registration is required by March 29, and can be made by calling 314-426-6111 or by clicking here
In collaboration with the Saint Louis Art Museum, Lambert-St. Louis International Airport has installed an artwork of colorful fabric scrolls designed by St. Louisans Steven and William Ladd.
Crème de la Crème Because It’s the Best of the Best (2016) is now on display through September 8 on the lower level of Terminal 1 at the entrance to the A Concourse. The temporary exhibition is the latest installation on behalf of the Lambert Art and Culture Program.
Steven and William Ladd, now based in New York, served a residency at the Saint Louis Art Museum in early 2016. They hosted a “scrollathon” involving more than 500 students and community members. Participants each created two scrolls of tightly wound strips of fabric, one to keep and one to contribute to the final artwork. The “scrollathon” allowed the students to work with the nationally recognized artists who shared their history of St. Louis and explored the use of recycled materials.
“The Ladd brothers are known for their unique, craft-based approach to their work, and for their commitment to sharing their values and artistic process with others,” said Brent B. Benjamin, the Barbara B. Taylor Director of the Saint Louis Art Museum. “The museum was pleased to host the Ladds as artists in residence and grateful for the opportunity to welcome more than 500 collaborators who contributed to this compelling work.”
The artwork (fiber, archival board, pins and metal trinkets) was created in conjunction with the Ladd’s exhibition Scouts vs. Sports? at the Saint Louis Art Museum. The artwork is on display courtesy of the Saint Louis Art Museum, Steven and William Ladd and Cristina Grajales Gallery.
The Saint Louis Art Museum “Scrollathon” was made possible through the generous support of The Trio Foundation of St. Louis.
The Mike Halloran Duo entertains travelers in Concourse C, concluding the opening week of Lambert’s spring music series.
The Lambert Art and Culture Program at Lambert-St. Louis International Airport launched a spring music series this week that features live local musicans in the concourses. Performances will be held Thursdays and Fridays each week from 2:00 p.m. – 5:00 p.m. through May 20. The live bands will vary from solo artists, to duos and trios performing a wide range of musical genres that include Jazz, Blues, RnB, Top 40, Rock, Latin/World, Country and Singer/Songwriter. The entertainment will regularly alternate between Terminal 1 (concourses A and C) and Terminal 2. For a complete performance schedule, please click here.
Entertainment Scheduled at the Airport Thursdays and Fridays through May
The Lambert Art and Culture Program at Lambert-St. Louis International Airport is launching a spring music series beginning February 18 and ending May 20, 2016. Live musicians will be entertaining travelers in the concourses on Thursdays and Fridays each week from 2:00 p.m. – 5:00 p.m.
“The Lambert Art and Culture Program has done so much to beautify our airport with incredible physical artworks,” said Airport Director Rhonda Hamm-Niebruegge. “Adding performance art, especially with some of the best local musicians, is a fantastic avenue to welcome our travelers in a uniquely St. Louis way.”
The live bands will vary from solo artists, to duos and trios performing a wide range of musical genres that include Jazz, Blues, RnB, Top 40, Rock, Latin/World, Country and Singer/Songwriter. The entertainment will regularly alternate between Terminal 1 (concourses A and C) and Terminal 2. The music program is being managed by Contemporary Productions.
In May of 2015, the airport celebrated #LambertThanks customer appreciation week, which was the first time live bands were introduced into the gate areas. “The response was so overwhelmingly positive,” said Hamm-Niebruegge, “that even after one week we knew it was a concept worth pursuing.”
The entertainment schedule is as follows:
Performances will be on Thursdays and Fridays each week from 2pm – 5pm in the concourses.
My Friend Mike Duo
Tommy Halloran Duo
Jackson Howard Duo
Arvell and Co. Duo
Variety, RnB, top 40
Odds Lane Duo
Good To Drive Duo (of Whiskey Morning)
Miss Jubilee and the Humdingers (4 piece)
Bottom's Up Blues Gang (trio)
Johnny Henry Duo
Rock, Country, Variety
John Farrar Duo
*Schedule is subject to change
The mission of the Lambert Art and Culture Program is to create a visually outstanding impression of Lambert-St. Louis International Airport, generate community pride, and ensure that art at Lambert continues to complement and build upon its rich visual legacy. Through both visual and performing arts, the program aims to highlight the unique art and culture in the St. Louis region, as well as works from national and international scenes.
The 2015 Catch Us Giving nominees pose for an overhead photo at the Catch Us Giving Annual Awards.
How many people would you guess work at Lambert St.-Louis International Airport? If you guessed over 7,000, you would be correct. All of those workers represent dozens of different companies, contractors, and departments here at the airport. Lambert celebrated those employees who were “caught” in 2015 giving great customer service through the airport-wide Catch Us Giving customer service recognition program. The public submits their positive comments, and the person they nominate becomes eligible for incentives and awards. 2015 was a record year, with nearly 1,200 nominations received, that’s a 178 percent increase over 2014. The Catch Us Giving Annual Awards included a live band, photo booth, candy bar, lunch buffet, and prize giveaways.
Lambert-St. Louis International Airport awarded its Ambassador of the Year at the Catch Us Giving customer service annual awards reception Tuesday. The celebration honored hundreds of employees who were “caught” by the public in 2015 for giving great customer service.
The highlight of the event was when a crowded room rose to their feet as Airport Director Rhonda Hamm-Niebruegge announced Henry Ford from ABM/Super Park as the Ambassador of the Year. ABM Industries manages Airport parking and shuttle services. Ford is honored for going out of his way to personally return an envelope containing several thousand dollars cash to Larry Hart, a traveler who unknowingly left it on Ford’s shuttle bus. Mr. Hart, President of LJ Hart & Company, made a surprise appearance to help present the special award.
“I didn’t even know it was missing yet,” Hart said. “I was getting a very good shoe shine for my trip to France, and Henry comes in just running and hands me the envelope. The look on his face, so relieved to find me, tells you what a good person he is.”
The Catch Us Giving program has a key foundation of public involvement to “catch” Airport employees giving great customer service. Nearly 1,200 nominations were submitted in 2015, a growth of 178 percent over 2014. Employees from 40 different companies and employee groups were represented, up 30 percent from 2014. The Catch Us Giving Committee reviews all of the nominations each month and chooses two monthly winners. At the end of the year, they select the person who delivered the most outstanding act of customer service as the program ambassador.
“This type of airport-wide acknowledgement of employees going above and beyond for our passengers is one we look forward to every year,” said Hamm-Niebruegge. “Catch Us Giving is a great way for us to celebrate these exceptional people, while also providing us an opportunity to hear what means most to our guests.”
The reception also included special recognition for the monthly winners, a live band, photo booth, candy bar, lunch buffet, and prize giveaways. The event was sponsored by the Regional Business Council, Funjet Vacations, Air Choice One, and US Bank.
Expedited security clearance through U.S. airports for St. Louis travelers just got easier with the announcement by U.S. Customs and Border Protection (CBP) that a new Global Entry Enrollment Center has opened at Lambert-St. Louis International Airport. This Enrollment Center is for processing applicants for CBP’s trusted traveler programs, such as Global Entry, NEXUS and SENTRI. The trusted traveler programs allow expedited clearance for pre-approved, low-risk travelers upon arrival in the United States. It is the first Global Entry Enrollment Center in Missouri.
“We are pleased to open a Global Entry Enrollment Center in St. Louis for those hoping to join the ranks of trusted traveler,” said Area Port Director Joseph Lanzante. “The new enrollment center provides a convenient, local center for people to complete their application process.”
The St. Louis enrollment center is now open Monday, Wednesday, and Friday from 8 a.m. to 11 a.m. in Terminal 2, via the International Arrivals entrance (Door 16). Interested travelers must first apply online through the CBP’s Global Online Enrollment System. Once the application is filed, the program will offer available appointment times for applicants to visit Lambert’s enrollment center for an in-person interview. Applicants should park in the Terminal 2 Garage. They can also park in the Terminal 1 Garage and take a free shuttle to Terminal 2.
“A Global Entry enrollment center in St. Louis is one of the biggest demands we’ve had from our business and global travelers over the last couple of years,” said Lambert Director Rhonda Hamm-Niebruegge. “Now, St. Louis applicants no longer have to travel to other cities to finish the enrollment process.”
Upon arrival in the United States from abroad, Global Entry members are able to bypass the traditional CBP inspection lines and use an automated kiosk. Travelers scan their passport and fingerprints, answer customs declaration questions using the kiosk’s touch screen and proceed with a receipt to the exit—the whole process takes only about one minute.
Global Entry has expanded to 52 locations, including 11 international preclearance locations. These locations serve 99 percent of incoming travelers to the United States. U.S. citizens enrolled in Global Entry automatically become eligible for benefits of TSA Pre✓™ for domestic travel. Travelers interested in enrolling in one of CBP’s trusted traveler programs can learn more about the programs at CBP.gov.
Lambert-St. Louis International Airport wrapped up 2015 with its best year in passenger traffic since 2009. Lambert (STL) served 12,752,331 total passengers in 2015, a 2.9 percent increase vs 2014 (12,395,860 passengers). Enplanements (boarding passengers) for the year were up 2.7% with 6,376,297 passengers vs 6,206,499 in 2014. Arriving passenger traffic was up 3 percent with 6,376,034 passengers vs 6,189,361 in 2014.
“We saw passenger growth in 10 months over the year, and ended with a strong holiday season that saw passenger activity increase more than six percent in the final quarter,” said Lambert Director Rhonda Hamm-Niebruegge. “Lambert’s airlines reported strong ticket sales throughout the year and we added four new non-stop destinations this year that certainly helped fuel this growth.”
Lambert’s new non-stop destinations in 2015 included Southwest Airlines’ service to Austin, TX (AUS) and Orange County, CA (SNA), Alaska’s service to Portland, OR (PDX) and Air Choice One’s new service to Jackson, TN (MKL).
Momentum from 2015 is carrying over to 2016. The addition of several more new non-stop destinations from St. Louis will push Lambert to more than 70 non-stop destinations by the peak summer travel season. Earlier this month Southwest began twice-daily service to Little Rock, AR (LIT). In March, Southwest will begin flying a daily non-stop to Pittsburgh, PA (PIT) and will then add twice daily service to Wichita, KS (ICT) and Des Moines, IA (DSM) in April. Frontier Airlines will begin 3x per week service to Atlanta, GA (ATL) in April. In June, Southwest will begin new service to Oakland, CA (OAK) - a new St. Louis destination- while also adding Cleveland, OH (CLE) and Portland, OR (PDX) to its network.
Southwest finished 2015 with a leading enplanement market share of 51.7 percent. American Airlines is 2nd in market share with 20 percent. Delta Air Lines is 3rd in market share with nearly 14 percent of enplanements at Lambert for the year.
Avoid parking fees the next time you pick up a passenger. Lambert provides free waiting zones for motorists near each terminal.