American Airlines’ Jim McDermott marshalls a MD-80 aircraft into the gate.

They are the men and women who work around and under the wing to turn an arriving flight into a departing flight. They are ramp agents and Lambert has some of the most dedicated around. We caught up with Jim McDermott who has been marshalling planes into the gates for 44 years. He started with Ozark, transitioned to TWA and now proudly wears AA on his safety vest. Ramp agents load and unload luggage and do all the temporary power hookups to the aircraft while it’s at the gate. And when the Captain wants to leave, ramp agents make it happen with a big push from a tug to clear the jetway.