Southwest Airlines Customer Service Rep. Roxy Mitchell jumps up with excitement to claim her prize at the Catch Us Giving Awards Reception.
More than 100 airline, tenant, concessionaire and Lambert Authority employees came together to celebrate their achievements at the 4th Annual Catch Us Giving Awards Reception. The reception was held on the B Concourse, Tuesday, February 11, 2014. Winners and nominees from 2013 were honored for providing excellent customer service to passengers and visitors at Lambert-St. Louis International Airport. The nominees and winners are always excited to hear their names called for a prize. Roxy Mitchell yelled with enthusiasm when her name was called as the winner of one of the many prizes. The event is hosted by Airport Director Rhonda Hamm-Niebruegge.
Lambert- St. Louis International Airport held its annual Catch Us Giving Annual Awards Reception today honoring those employees who have been recognized by passengers and visitors for going the extra mile. Airport Director Rhonda Hamm-Niebruegge named Customer Service Representative Keith Burleson with Air Serv as the Ambassador of the Year. Air Serv is the vendor which provides services to Southwest Airlines in Terminal 2. Burleson was chosen for being recognized by passengers and visitors throughout the year for providing excellent customer service.
“This event is a great time for us to come together as a unit and reinforce the importance of going the extra mile for the passengers we serve,” said Rhonda Hamm-Niebruegge, Lambert Airport Director.
The Catch Us Giving customer service program receives tremendous support from the business community. Sponsors of the Catch Us Giving Annual Awards Reception are American Airlines, Southwest Airlines, Funjet Vacations, The Regional Business Council, Extended Stay America, InMotion Entertainment, Hudson, Super Park and US Bank.
Makyla Wall and her mom, Lindsay, had a loving welcome home sign for dad, Jared Wall when he arrived at Lambert Airport.
Army Staff Sergeant Jared Wall arrived at Lambert- St. Louis International Airport to a warm, heartfelt welcome home sign made by his wife and daughter. Makyla patiently stood by her mother, Lindsay, holding a sign saying, "Just in time to be my Valentine. Welcome home daddy!" It had been a year since her dad, Army Staff Sergeant Wall left home for Korea. When she saw Dad she took off running into his arms! Wall said he is happy to be back home and just in time for two celebrations, Valentine’s Day and Lindsay’s birthday on February 18th. Wall also said he is home for the next 2-3 years. The family is stationed at Fort Leonard Wood.
Photographers from Channel 2 and Channel 5 get up close and personal to video beautiful new artwork at the ent/exit of the T1 Metrolink platform.
Passengers who come in and out of the Metrolink platform in Terminal 1 have a splash of beauty to behold in two new public art murals. The murals were created by artist Amy Cheng. The remarkable pieces of art are located at the top of the escalator (pictured above) and alongside the Terminal 1 Metrolink escalator. Cheng calls the artworks, "Nucleic Life Formation," suggesting a universal connection between people and the universe. Metro Transit and Lambert Airport introduced the artwork to the world Friday, January 31 in a joint press conference. The media was on hand to capture the two new inspirational pieces. The commissioned artwork is part of Metro Transit’s commitment to upgrade its light rail stations.
Lambert-St. Louis International Airport recorded a dip of less than one percent in overall passenger activity for 2013 serving 12,570,000 passengers. That’s roughly 112,000 passengers fewer than in 2012 when Lambert reported 12,683,000 passengers. This past year, Lambert recorded approximately 6,298,000 in enplanements and 6,272,000 in arriving passengers.
Lambert reported a positive finish in the final month of 2013 with December enplanements up 1.8 percent (515,000 vs. 506,000 in Dec. 2012) and arriving passengers up 0.6 percent (495,000 vs 492,000 in December 2012).
This is a bounce back after November saw the biggest drop in passenger enplanements (-7.2% vs. Nov. 2012) during 2013.
“We expected a downturn in November because of the late Thanksgiving holiday pushed it too close for many with travel plans for Christmas,” said Lambert Director Rhonda Hamm-Niebruegge. “Looking at overall trends, this is a just a slight dip after Lambert has seen two straight years of passenger growth in 2011 and 2012.”
For 2013, Southwest Airlines remained the top carrier with a near 48.7 percent market share based on enplaned passengers. Southwest enplaned 3,067,000 passengers in 2013. American is Lambert’s second biggest carrier with a 15.3 percent market share (964,000 enplaned passengers). Delta Air Lines is Lambert’s third largest carrier with a 13.9 percent market share (875,000 enplaned passengers) in 2013.
Lambert recorded 125,000 aircraft operations in 2013 for airlines, general aviation and military aircraft. Lambert’s serves on average 250 daily departures to more than 60 non-stop destinations.
Housekeeper Melvin Edwards spot mops just outside the A Concourse Checkpoint.
When it comes to safety, a mop is one of the key tools on the frontline. They’re in use 24 hours a day in the terminal and concourses at Lambert-St. Louis International Airport. More than 100 Airport Authority housekeepers and contracted cleaning staff work to keep terminals and concourses clean. This time of year, it’s a hard job. That’s because of the winter weather. Thousands of passengers and visitors a day track in moisture from snow, ice as well as chemicals. It’s a mix that creates hazards on the Airport’s hard floor surfaces. Until it’s mopped clean. Houskeepers also tackle food, beverage and other spills to make sure the public has a safe path around the through the Airport.
Lambert-St. Louis International Airport is becoming a bigger gateway to Mexico and the Caribbean with the kickoff of this year’s winter and early spring vacation season.
In 2014, Lambert will see a 12 percent increase in flights to Mexico and the Caribbean. During the peak travel period between February and April, Lambert will serve as many as 14 flights per week to six vacation destinations.
Two new Mexico destinations from St. Louis highlight the increase in flights. Lambert will offer new weekly service to Puerto Vallarto (PVR) and Los Cabos (SJD), starting February 15 and February 17, respectively. The most popular vacation market from St. Louis is currently Cancun, with service to the Yucatán Peninsula in Mexico operating as many as six days a week. Lambert also has weekly flights to Huatulco in Mexico, Montego Bay in Jamaica and and Punta Cana in the Dominican Republic.
“Our vacation charter partners are seeing a great draw in our region for these trips even if customers have to drive several hours to the Airport,” said Lambert Director Rhonda Hamm-Niebruegge. “We’ve witnessed a growth in our leisure travel customer base that extends beyond our normal catchment area for these vacation package trips because of our ability to offer great frequency and destination choice.”
The direct flights are offered on Frontier Airlines, with vacation packages offered through Apple Vacations and Funjet Vacations.
Crews remove snow on the top level of the Terminal 1 Garage after one of the biggest winter storms in decades to hit the St. Louis region.
The Polar Vortex turned into a Polar Cleanup across the St. Louis region this week. Lambert-St. Louis International Airport recorded nearly 11 inches of snow in less than 24 hours after the storm pushed through on Sunday, Jan. 5. The snow and high winds pushed ahead of the polar plunge in temperatures that saw negative highs for the first time since the 1980s. The Airport saw hundreds of cancellations but the force of Lambert’s snow removal crews kept the airfield open, roadways driveable and parking lots passable through the worst of it. The Airport snow removal effort and cleanup continued the rest of the week even as another round of snow (1.5") hit St. Louis- the third snow storm just this month.
This new breed of snow machine does double duty on Lambert’s airfield as both a snowplow and a jetbroom.
Big machines are needed to clear snow from Lambert’s runways and make sure our airlines can continue to operate when severe weather hits. St. Louis was hit with its first snow storm of the year this week. To conquer the snow, the Airport has a new breed, a new beast, among its fleet of snow removing machines. It’s a MB5 Multi-Tasking Snow Vehicle (Manufactured in Wisconsin). This snow machine is a double-duty workhorse that can do the job of both a snow plow and a jet broom. It’s powered by two 500 Horsepower engines. Lambert has seven of these machines which will be back on the job this weekend when another storm is expected to hit the area.
Inesia Runnels (far left) and five-year old Za Shaw decide which perfect pretzel they would like from Auntie Anne’s in Terminal 2.
The world’s favorite pretzel place, Auntie Anne’s Pretzels is now open in Terminal 2, home of Southwest Airlines and Air Tran Airways. Auntie Anne’s is known for it’s delicious hand-rolled soft pretzels and freshly baked treats. Wherever Auntie Anne’s opens, it’s guaranteed to draw a crowd! Inesia Runnels and Za Shaw of Dallas, Texas stall for a minute as they choose from Auntie Anne’s tasty menu. The menu includes the yummy original salted pretzel and other popular flavors like cinnamon, jalapeno and garlic. Shaw was excited to get her favorite cinnamon flavored pretzel. Auntie Anne’s Pretzels is in partnership with Lambert’s master food concessionaire, HMSHost.
Avoid parking fees the next time you pick up a passenger. Lambert provides free waiting zones for motorists near each terminal.