Lambert- St. Louis International Airport is excited to hold a week- long celebration just for passengers. May 5-11, 2013 has been deemed National Tourism/Customer Appreciation Week. Passengers coming in and out of Lambert- St. Louis International Airport May 5-11 can look forward to some surprises. It is part of the airport’s focus on providing excellent customer service and the customer service program, Catch Us Giving. Lambert’s partners, contractors and Airline personnel are using customer appreciation week as their special way of thanking passengers for their business. Staff members are excited to kick off the week showcasing their musical talents Monday, May 6. Several staff members will sing or play on the entertainment stage in Terminal 1. There will also be performances by employees in Terminal 2. Tuesday is Mascot Day. Mascots Louie from the St. Louis Blues, Fredbird with the St. Louis Cardinals and Rampage with the St. Louis Rams camps will stop by Lambert Airport to meet and greet visitors. The weeklong event will have participation from a popular St. Louis attraction, Six Flags too. WB characters Daffy Duck and Bugs Bunny will be on hand to take pictures as well as US Bank’s Captain Shield. Retailers such as InMotion Entertainment will offer passengers discounts and free giveaways while they last. Explore St. Louis will wrap up customer appreciation week by giving passengers a taste of St. Louis. They will hand out one of the city’s signature food items, pre-packaged gooey Louie cakes. Here’s the line-up for National Tourism/Customer Appreciation Week, May 5-11, 2013.
Monday-Lambert Airport Talent Showcase
10:30-11:45 am- Guitarist/Singer Lupe
Tuesday- Mascot Day
Six Flags/WB Bugs Bunny, Daffy Duck- 12-2pm (Terminal 2)
St. Louis Blues-Louie-12pm (Terminal 1)
St. Louis Cardinals-Fredbird- 3pm (Terminal 1)
St. Louis Rams-Rampage-3pm (Terminal 1)
Wednesday- Airlines Day
Thursday- Lambert Talent Showcase
10:30-11:45am-Pianist Bryan Johnson (United Airlines)-Terminal 1
12:30-1:15pm-Singer Ric Louis (TSA)-Terminal 1
1:30-2:00pm-Dana Washington (United Airlines)-Terminal 1
1:30-2:30pm- Saxophonist Readus Miller- (Shoe Shine)-Terminal 2
Friday-Local Bands and Explore St. Louis Day
Explore St. Louis- Louie Gooey Cakes
*Take pictures with famous St. Louis Icon Chuck Berry*
The Chuck Berry cutout will be available for passengers to take pictures with him!
New digital signs at Lambert feature employees who have been honored in the Catch Us Giving great customer service program.
If Airport employees get caught giving great customer service, they have a chance to receive some high praise. Literally. New advertising and messaging screens have been installed in numerous locations at Lambert, including the high ceiling just inside security at Terminal 2. These digital boards now feature employees honored in our Catch Us Giving program, which promotes great customer service. Passengers and visitors can nominate any employee who they encounter during their trip through Lambert. A Catch Us Giving committee representing Lambert, airlines, tenants and other service providers highlights two employees each month to be recognized based on their nominations. Nominations cards are in various locations at the Airport. You can also nominate online.
B.J. Vogt takes a level reading during the installation of framed art pieces outside the Airport administrative offices in Terminal 1.
The Airport’s latest art endeavor brings a sense of calm to a busy area in Terminal 1. Lambert has framed and hung the original art works that were created to produce the Airport’s three-panel glass screens in Concourses A and C (installed 2011/2012). Only ticketed passengers can see those works. Now everyone who passes through the terminal on the lower level can get a sense of inspiration. Magestic eagles, Missouri rivers, exquisite quilt patterns, as well as serene and abstract imagery are all part of the collection featuring local artists: Lauren Adams, Sarah Giannobile, Joan Hall, Jana Harper, Tom Huck, William LaChance, Eva Lundsager, Edna Patterson-Petty and Mel Watkin.
Rally Saint Louis has announced a major funding drive to support The Magic House in creating a hands-on learning exhibit at Lambert-St. Louis International Airport. Rally Saint Louis is the new social media crowd-sourcing platform that allows the public to vote and fund new ideas for St. Louis.
The Magic House, St. Louis Children’s Museum is proposing an innovative and engaging transportation-themed play space for Lambert’s C Concourse. The Magic House is committed to raising 75 percent of the $100,000 proposed cost for the exhibit. Rally Saint Louis is now seeking the final $25,000 from the public for the project that moved to the funding round after widespread community support and online votes. Lambert is working to provide 1,500 sq. ft. of space for the exhibit.
The exhibit concept, the St. Louis International Play Port, features a transportation hub of fun with climb-in and climb-out venues including a plane, a train and multiple cars. The Magic House is an expert at engaging children in hands-on learning experiences that encourage experimentation, creativity and developing problem-solving skills.
“The Magic House is known nationally, and we are excited that public is showing their support to help the Museum create a truly fascinating attraction for children and their families at the Airport,” said Lambert Director Rhonda Hamm-Niebruegge. “With additional funding, we hope to soon see imagination take flight as children try to fly a plane, become a train engineer, or hop in the driver’s seat of a car, and still make their real flight down the concourse.”
The concept for the play area also includes a child-size air traffic control tower, car rental counters and an airport screening area. Rally Saint Louis is pushing to raise the final phase of funding for The Magic House within the next 90 days.
The transformation of the retail scene is getting a big boost this week at Lambert-St. Louis International Airport. The Hudson Group (HG-St. Louis JV) is opening its first phase of newly constructed stores since it became Lambert’s master news, gifts and specialty retail concessionaire on February 1.
The first wave of openings includes five stores that have just opened at Lambert. The first flagship Hudson travel convenience store (news, magazines, books, snacks, technology) is located in Terminal 1 on the C Concourse near gate C18. The new Bliss store featuring lotions and spa products also located in the C Concourse near gate C15.
In Terminal 2, the new Discover St. Louis store is open near gate E18. The boutique features souvenirs and mementos from all the leading cultural institutions in the city, including all the attractions at the Jefferson National Parks (including The Gateway Arch), Peabody Opera, St. Louis Art Museum, as well as entertainment attractions like the St. Louis Zoo, St. Louis Blues, and Washington University of St. Louis. Also in Terminal 2, a new Spectacles, featuring the latest eyewear from across the globe, is open near gate E12. Kids Works, featuring educational and travel toys and games is open near gate E22.
A sixth store, another Spectacles in the C Concourse, will open next week to round out the first phase of Hudson’s store openings at Lambert. Hudson Group has been operating out of existing retail locations or temporary kiosks to serve customers through this initial phase of store construction.
“The Hudson Group has done a tremendous job in the last two months working on the transition to all new stores, stocking new and must-have items while maintaining top level customer service,” said Lambert Director Rhonda Hamm-Niebruegge. “This is Lambert’s biggest retail makeover in two decades and our customers will have a whole new shopping experience with new brands and product offerings.”
Hudson and its business partners will operate 14 retail locations once it completes its build-out of stores. Additional news & gift and specialty stores will open in phases as construction continues through early summer. The full lineup of stores also includes Eddie Bauer, Ebony News, CNN Newsstand St. Louis and other Hudson news & gift locations.
A Hudson associate helps a customer at the first newly constructed store in Terminal 1’s C Concourse.
The first wave of new Hudson Group stores are now opening at Lambert. The first one opened this week. It’s the flagship Hudson travel and convenience store located in the C Concourse near gate C18. It offers newspapers, magazines, snacks and travel technology items. The store design features an entryway framed in black with the light blue Hudson logo. Inside, bright color panels at the top sit over store shelves. A total of five Hudson stores will eventually be built in the Airport’s terminals and concourses. Construction on the entire Hudson lineup of 14 store locations will continue through mid-summer. As early as next week, Hudson could open another four specialty stores including a Discover St. Louis boutique where travelers can find gift and memento items from top area tourist attractions.
The new Starbucks in Terminal 1.
St. Louis Starbucks fanatics can celebrate this weekend. The Terminal 1 Starbucks has reopened after several months of renovations. Regulars, and there are lots of Airport regulars, will instantly notice the new modern design with more seating and leather chairs. The location has expanded counters. The design also includes cafe style seating with some backgammon tables. This completes the renovations of Starbucks at Lambert. There are six locations in all.
An inside-looking out view from the new Airport exhibit by St. Louis Earth Day which features a bike to promote more sustainable travel.
Nothing says sustainable like a good old fashion bicycle. That’s just one of the many items featured in the Airport’s latest Terminal 1 Bag Claim exhibit by St. Louis Earth Day, which is promoting its annual festival and other activities for the weekend of April 20-21. The exhibit is filled with interesting items made from recycled goods in addition to lots of tips on how to recycle and be sustainable in our everyday living. Lambert is proud to host the exhibit. The Airport also supports the annual Earth Day Event at Forest Park by providing buses for public shuttles to and from the event. For more information, log onto www.stlouisearthday.org.
A passenger makes a purchase at a temporary kiosk for Hudson in Terminal 2.
The shopping experience at Lambert is losing a little pizzaz before it springs back with a Wow. Temporary shelving and cash register kiosks have been installed in front of former news & gift stores in both Concourse A and Terminal 2’s E Concourse. It’s all part of the master plan to launch new stores and store designs by the Hudson Group. The temporary sales set-ups allow Hudson to meet the needs of our travelers during the construction. In addition to the flagship Hudson stores for news and gifts, the retailer will soon be opening a variety of new concepts at Lambert through mid-summer: Spectacles, Bliss, Eddie Bauer, CNN Newstand, Discover St. Louis, St. Louis Sports, Natalie's Candies and Ebony.
It’s been 60 years since
St. Louis had two major league baseball teams. With this year’s opening day for
the St. Louis Cardinals around the corner, Lambert-St. Louis International
Airport is featuring a historical exhibit on St. Louis’ other team, the St.
Louis Browns. The St. Louis Browns
Historical Society has installed an exhibit in the Terminal 1 Baggage Claim
featuring more than 200 photos, two jerseys (Home & Road) and other memorabilia.
The exhibit runs through June 2013. St. Louis was recently recognized by the
Bleacher Report as being the Best Baseball city in the U. S. according to Fan
Club president Bill Rogers. Rogers plans an annual celebration of the St. Louis Browns which includes former players and fans. For more information, you can log onto www.thestlbrowns.com.
Now is your chance to
brush up on your American League history (home of the Browns) in St. Louis. The
Browns started out as the Milwaukee Brewers. In 1902 they came to St. Louis and
took the former name of the St. Louis Cardinals, the Brown Stockings (because
of the colors they wore).
The first year in St.
Louis, the Browns finished in second place with a record of 78- 58. After that,
they never placed higher than fourth until 1922, when they placed second behind
the Yankees by one game. They were back to their losing ways until 1944, when
they went to the World Series against the in-town rivals St. Louis Cardinals.
The Browns lost the series 4-2.
In 1951, they signed Satchel
Paige, a Negro League star, yet they still saw no improvement. The Browns signed
what is still to this day the smallest player in MLB history in 3’ 7” 65-pound
Eddie Gaedel who sported the number 1/8. In 1955
the Browns sold Sportsman Park to the Cardinals after the Busch family bought the
Redbirds. The Browns were then sold to
Baltimore where they have played ever since as the Orioles.
On September 28th
1953, before a sparse crowd of 3,174 the Browns played their last game in St.
Avoid parking fees the next time you pick up a passenger. Lambert provides free waiting zones for motorists near each terminal.