Customer Service

Airport Information & Paging

Airport Information Services is happy to assist travelers . Hours of operation are 7:00am – 11:00pm daily. The Information Booth can be reached by calling: (314) 890-1333.

Our main Information Booth is located in the Terminal 1 Baggage Claim area between carousels 4 and 5. The Information Booth provides paging services and assistance to airport visitors with questions regarding baggage claim locations, ticket counters, meeting areas, ground transportation, directions, hotel shuttle services and more.

Terminal 2 passengers can contact the Information Booth by cell phone, or via courtesy phones which are located by Gate E10 and in the lower-level across from the Southwest Airlines Baggage Office.

Airport Administration

The Airport Authority administration offices can be reached by calling (314) 426-8000.

Lost & Found

It can definitely be stressful when something personal gets left behind.  Don't worry, we're here to help.

The St. Louis Airport Police Department maintains a lost and found section. Inquiries may be made Monday thru Friday from 9:00am – 4:00pm, Central Time, at (314) 890-1370.    The TSA also recovers lost items. Call (314) 595-0423 to inquire about lost items that may have been recovered by the STL TSA office.   It is recommended that passengers with lost items contact the respective Airlines as well.

Catch Us Giving

Catch Us Giving is a customer service recognition program developed exclusively for St. Louis Lambert International Airport and  its facility partners.  The program encourages the public to “catch” Airport employees giving great customer service and nominate them for customer service awards.

To nominate an employee, complete the form on our Catch Us Giving page.